Reservation Terms & Conditions

These Reservation Terms & Conditions apply to reservations made directly with Ignacio Springs Bed & Breakfast, including reservations made through our website, by email, by telephone, or in person. Reservations made through a third-party booking platform may also be subject to that platform’s terms and cancellation conditions.

By making a reservation, paying a deposit, or staying at Ignacio Springs Bed & Breakfast, the guest acknowledges and accepts these Reservation Terms & Conditions and the House Rules above.

1. Reservations & Deposits

A 50% deposit is required to confirm all reservations.

Payment instructions will be sent after the reservation request is received. Credit card information entered through our online booking system is not automatically charged by Ignacio Springs.

The deposit must be received within 10 days of the deposit request. If payment is not received within that period, Ignacio Springs may cancel the reservation and release the accommodation.

A reservation is considered confirmed once the required deposit has been received and confirmation has been issued by Ignacio Springs.

The deposit is non-refundable. Depending on when a guest cancels or requests a date change, a portion of the deposit may qualify for a future-stay credit under the conditions below.

The remaining balance is due at check-in unless another arrangement has been agreed to in writing.

2. Guest Cancellations

All cancellations must be submitted in writing by email or WhatsApp.

The date on which Ignacio Springs receives the written cancellation determines which cancellation terms apply.

30 Days or More Before Arrival

If the reservation is cancelled 30 days or more before the scheduled arrival date:

  • the deposit is not refunded in cash;

  • 15% of the deposit paid is retained as a cancellation fee; and

  • the remaining 85% of the deposit becomes a future-stay credit.

Example: If the deposit paid was MXN $4,000, MXN $600 would be retained and MXN $3,400 would remain available as a future-stay credit.

14–29 Days Before Arrival

If the reservation is cancelled 14 to 29 days before the scheduled arrival date:

  • the deposit is not refunded in cash;

  • 50% of the deposit paid becomes a future-stay credit; and

  • the remaining 50% of the deposit is forfeited.

No additional cancellation fee is deducted from the portion already forfeited.

Less Than 14 Days Before Arrival

If the reservation is cancelled less than 14 days before the scheduled arrival date, the deposit is forfeited.

No cash refund or future-stay credit is issued.

No-Shows

Failure to arrive on the scheduled arrival date without prior written cancellation or an approved arrangement with Ignacio Springs is considered a no-show.

The deposit is forfeited and no future-stay credit is issued.

3. Future-Stay Credits

A future-stay credit is not a cash refund and does not guarantee any particular room or future dates.

Future-stay credits:

  • must be used for a reservation made directly with Ignacio Springs;

  • cannot be used through an online travel agency, third-party booking platform, or travel agency;

  • require the guest to contact Ignacio Springs before making the replacement reservation;

  • cannot normally be applied retroactively to a reservation that has already been made or paid;

  • must be used for a stay completed within 12 months of the original arrival date;

  • may be used only once;

  • are subject to availability;

  • are non-transferable;

  • have no cash value;

  • must be applied toward a reservation of equal or greater value than the amount of the credit; and

  • are subject to the room rates in effect when the new reservation is made.

The guest is responsible for any increase in room rate or total reservation value.

The guest should provide the name and email address associated with the original reservation when requesting use of a credit.

A future-stay credit does not hold or guarantee future dates. The replacement reservation is confirmed only when Ignacio Springs has approved the requested dates and issued written confirmation.

4. Date Changes

Confirmed reservations may be changed once, subject to availability and the conditions below.

A date-change request is not approved until Ignacio Springs confirms the new dates in writing.

Changes Requested 30 Days or More Before Arrival

For a date change requested at least 30 days before the scheduled arrival date, the deposit may be transferred to the new reservation.

A reservation-change fee equal to 15% of the deposit paid applies, subject to:

  • a minimum fee of MXN $300; and

  • a maximum fee of MXN $700.

The balance of the deposit is transferred to the approved new reservation.

Ignacio Springs may, at its discretion, waive this fee for a minor date adjustment. A waiver is a courtesy and does not create a right to future free changes.

Changes Requested 14–29 Days Before Arrival

For a date change requested 14 to 29 days before arrival, the cancellation-credit rules for that period apply:

  • 50% of the deposit paid may be applied toward the replacement stay; and

  • the remaining 50% of the deposit is forfeited.

No additional reservation-change fee is charged.

Changes Requested Less Than 14 Days Before Arrival

Date changes requested less than 14 days before arrival do not qualify for transfer of the deposit unless Ignacio Springs agrees otherwise in writing.

The normal cancellation terms apply.

Conditions for All Approved Date Changes

The replacement stay:

  • must be completed within 12 months of the original arrival date;

  • is subject to Ignacio Springs’ availability;

  • must be of equal or greater value than the amount being transferred or credited; and

  • is subject to the room rates in effect for the new dates.

Any increase in price is payable by the guest.

If the requested new dates are unavailable, the original reservation remains in effect unless the guest chooses to cancel it under the applicable cancellation policy.

5. Early Departures

Guests who choose to depart before their scheduled check-out date remain responsible for the reserved stay.

Unused nights are not refundable and do not create a future-stay credit unless Ignacio Springs expressly agrees otherwise in writing.

6. Force Majeure & Natural Events

San Ignacio is a remote destination, and travel or hotel operations may occasionally be affected by events outside anyone’s reasonable control.

If a hurricane, flood, wildfire, mandatory evacuation, government order, major road closure, prolonged utility failure, or another event beyond the reasonable control of Ignacio Springs makes it unsafe or impossible for Ignacio Springs to provide the reserved stay, amounts already paid will be applied as a future-stay credit rather than refunded in cash.

For these circumstances, the credit:

  • is for the amount affected by the interrupted or unavailable stay;

  • is valid for a stay completed within 12 months of the original arrival date;

  • is subject to availability;

  • may be used once;

  • is non-transferable;

  • has no cash value; and

  • is subject to the rates in effect for the replacement dates.

Any increase in rate is payable by the guest.

If an external event affects only the guest’s ability or decision to travel while Ignacio Springs remains open and able to provide the reserved accommodation, the normal cancellation and date-change policies apply.

7. Third-Party Reservations

Reservations made through an online travel agency, tour operator, travel agency, or other third party may be subject to that company’s payment, cancellation, refund, and modification policies.

Future-stay credits issued under Ignacio Springs’ direct-booking policy do not apply automatically to third-party reservations.

Guests who booked through a third party should contact that provider regarding cancellation or modification of their reservation.

8. Rates, Occupancy & Additional Guests

Room rates are based on the number of guests declared at the time of booking.

Maximum occupancy limits for each accommodation must be respected.

Additional guests must be disclosed and approved and may result in additional charges according to the rates in effect for the reservation.

Only registered guests may stay overnight unless Ignacio Springs has approved an addition to the reservation.

9. Check-In & Check-Out

Check-in is from 2:00 PM to 9:00 PM.

Guests expecting to arrive after 9:00 PM must contact Ignacio Springs in advance.

Check-out is by 11:00 AM.

Late check-out is subject to availability and may involve an additional charge.

These requirements are also included in the House Rules.

10. Damage, Missing Property & Excessive Cleaning

Guests are responsible for actual damage to accommodations, furnishings, equipment, or other hotel property caused by themselves, members of their party, visitors, or pets.

Guests may also be charged for:

  • missing hotel property;

  • unauthorized occupancy;

  • damage requiring repair or replacement; or

  • cleaning substantially beyond normal housekeeping.

11. Serious Misconduct & Termination of Stay

Ignacio Springs may require a guest to leave the property for serious or repeated violations of the House Rules, including:

  • dangerous or threatening conduct;

  • unlawful activity;

  • serious disturbance of other guests;

  • unauthorized parties or occupancy;

  • deliberate or substantial property damage; or

  • refusal to comply with reasonable safety instructions from Ignacio Springs staff.

Any financial consequences of termination will depend on the circumstances and applicable law. Documented damage, missing property, or other amounts properly owed remain the responsibility of the guest.

12. Personal Belongings & Vehicles

Guests are responsible for taking reasonable care of their personal belongings and vehicles during their stay.

Ignacio Springs is not an insurer of guest property. Nothing in these terms is intended to exclude any responsibility that Ignacio Springs cannot legally exclude under applicable Mexican law.

13. House Rules

All guests and members of their party are expected to comply with the House Rules published on this Guest Policies page and reasonable safety instructions given by Ignacio Springs staff.

The House Rules form part of these Guest Policies.

14. Questions, Complaints & Reservation Issues

Questions, cancellation requests, date-change requests, complaints, or concerns regarding a reservation should be submitted directly to Ignacio Springs by email, WhatsApp, or through the contact information provided with the reservation.

Guests should include their name and reservation information so that the matter can be reviewed promptly.

15. Governing Law

These Guest Policies and Reservation Terms & Conditions are governed by the applicable laws of Mexico and, where applicable, the laws of the State of Baja California Sur, without limiting rights that consumers have under mandatory federal consumer-protection law.

16. Acceptance

By making a reservation, paying a deposit, or staying at Ignacio Springs Bed & Breakfast, the guest acknowledges having had access to these Guest Policies and agrees to the applicable reservation terms and House Rules.