Terms & Conditions
Ignacio Springs Bed & Breakfast
Terms & Conditions
Ignacio Springs Bed & Breakfast
By making a reservation with Ignacio Springs Bed & Breakfast (“Ignacio Springs,” “we,” “us”), you (“guest,” “you”) agree to the following Terms & Conditions.
1. Reservations & Deposits
A valid credit card is required to submit a reservation request through our online booking system.
For reservations made by phone or email, credit card details are not collected. Payment is completed through the deposit process outlined below.
Due to banking limitations in Mexico, credit cards entered online are not automatically charged.
A 50% non-refundable deposit is required to confirm all reservations. Payment instructions will be sent by email after the reservation request is received.
Deposits must be received within 7 days of the deposit request email. If not received, the reservation will be cancelled and the room released.
Reservations are not confirmed until the deposit has been received.
The remaining balance is due at check-in unless otherwise arranged in writing.
2. Cancellations & Changes
All cancellations must be submitted in writing by email.
Cancellations are not accepted by phone or text.
The 50% deposit is non-refundable.
No refunds are issued for cancellations, including but not limited to travel delays, illness, weather, or changes in plans.
Travel insurance is strongly recommended to cover cancellations, delays, or unexpected changes.
Date Changes
Date changes must be requested at least 30 days prior to arrival.
Each reservation may be changed once, subject to availability.
The deposit remains non-refundable and may be applied to the new reservation.
New dates must be of equal or greater value, and the stay must be completed within 6 months of the original arrival date.
If the requested dates are unavailable, the original reservation remains in effect.
3. No-Shows
Failure to arrive without prior written cancellation is considered a no-show.
The deposit is forfeited. No refunds.
4. Early Departures
Guests who depart early are responsible for the full reserved stay. No refunds.
5. Check-In & Check-Out
Check-in is available from 2:00 PM to 9:00 PM.
Guests arriving after 9:00 PM must notify the hotel in advance. Late arrival may be accommodated with prior notice.
Failure to arrive on the scheduled date without notice will be treated as a no-show.
Check-out time is 11:00 AM.
Late check-out may be available upon request and is subject to availability and additional charges.
6. Occupancy & Visitors
Room rates are based on the number of guests stated at booking.
Unregistered guests or visitors are not permitted without prior approval.
Maximum occupancy limits must be respected.
Unauthorized occupancy may result in cancellation of the reservation without refund.
7. Children
Ignacio Springs welcomes children; however, the property is not child-proofed.
Parents and guardians are fully responsible for the supervision and safety of minors at all times.
8. Pets
Select rooms are pet-friendly and must be booked in advance.
Pets must be well-behaved and under the owner’s control at all times.
Pets are not permitted in indoor common areas, including dining spaces.
Guests are responsible for any damage or additional cleaning required due to pets.
Certain rooms are designated as pet-free and scent-free (including China Wall and Lily Pad) and cannot accommodate pets under any circumstances.
Reservations made with pets for these rooms will be reassigned to a pet-friendly room if available.
If no suitable room is available, the reservation may be cancelled in accordance with the cancellation policy.
Additional pet guidelines are provided separately under House Rules.
9. Smoking & Substances
Ignacio Springs is a non-smoking property inside all rooms and indoor areas.
Smoking is permitted only in designated outdoor areas.
Illegal substances are strictly prohibited.
Violation may result in immediate termination of stay without refund.
10. Property Care & Damages
Guests are responsible for any damage to rooms, furnishings, or property, as well as excessive cleaning required due to misuse, spills, smoke, pets, or negligence.
Repair or cleaning costs may be charged to the guest.
11. Noise & Respect for Others
Ignacio Springs is a peaceful, small-scale property.
Quiet hours must be respected.
Disruptive behavior may result in removal from the property without refund.
12. Acts Beyond Our Control
Ignacio Springs is not liable for events beyond our reasonable control, including but not limited to weather conditions, power outages, natural disasters, road closures, or government actions.
13. Liability Disclaimer
Guests stay at Ignacio Springs at their own risk.
We are not responsible for loss, theft, or damage of personal belongings, or for accidents or injuries occurring on the property.
14. Right to Refuse Service
Ignacio Springs reserves the right to refuse service or terminate a stay if:
These Terms & Conditions are violated
Behavior is unsafe, disruptive, or unlawful
Information provided at booking is false or misleading
15. Governing Law
These Terms & Conditions are governed by the laws of Mexico, specifically the State of Baja California Sur.
16. House Rules
Guests agree to comply with all House Rules provided on our website and on the property.
17. Acceptance
By making a reservation, submitting a deposit, or staying at Ignacio Springs Bed & Breakfast, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
House Rules
Ignacio Springs Bed & Breakfast
Ignacio Springs is a small, quiet property set within the San Ignacio oasis. These rules are intended to protect the comfort and safety of our guests, our property, and the surrounding environment.
Check-In & Check-Out
Check-in is from 2:00 PM to 9:00 PM.
If you expect to arrive after 9:00 PM, please contact us in advance.
Check-out is by 11:00 AM.
Please check out with the office before departing.
Late check-out is subject to availability and may involve an additional charge.
Quiet & Respect for Other Guests
Quiet hours are from 10:00 PM to 7:00 AM.
Please keep music, conversations, and other noise at a level that does not disturb other guests.
Parties, excessive noise, and disruptive or threatening behavior are not permitted.
Registered Guests & Visitors
Only registered guests may stay overnight.
Visitors must be approved by Ignacio Springs in advance.
Visitors may not remain overnight unless they are added to the reservation.
The maximum occupancy of each accommodation must be respected.
Pets
Pets are permitted only in designated pet-friendly accommodations and must be disclosed before arrival.
China Wall and Lily Pad are strictly pet-free and scent-free accommodations.
Pets must remain under their owner’s control and must not disturb other guests.
Pets are not permitted in indoor common areas or dining areas.
Owners are responsible for cleaning up after their pets and for any damage or additional cleaning caused by them.
Scent-Free Rooms
China Wall and Lily Pad are maintained as scent-free accommodations for guests with allergies or sensitivities. Guests staying in these rooms are asked not to use perfumes, strongly fragranced products, incense, essential-oil diffusers, or similar scented products.
Smoking
Smoking is not permitted inside any room, yurt, casita, or indoor common area.
Smoking is permitted only in designated outdoor areas and must not interfere with other guests.
Cigarette butts and other smoking materials must be disposed of safely.
Fire & Cooking Safety
Guests may not use candles, incense, fireworks, portable fire pits, or other personal open-flame devices on the property.
Personal cooking equipment—including hot plates, camping stoves, portable burners, grills, and similar appliances—is not permitted in guest rooms, on patios, or elsewhere on the property unless specifically authorized by Ignacio Springs.
Refrigerators, microwaves, coffee equipment, and other appliances supplied by Ignacio Springs may be used normally.
Guests must not tamper with fire extinguishers, electrical equipment, or other safety equipment.
Children
Children are welcome, but the property is not child-proofed.
Parents and guardians are responsible for supervising children at all times, particularly around the river, pathways, parking areas, and outdoor spaces.
River, Kayaks & Paddleboards
Swimming and use of the river, kayaks, and paddleboards are at the guest’s discretion and require appropriate care.
Children must be closely supervised around the river and while using water equipment.
Please return kayaks, paddleboards, paddles, and other equipment to their designated areas after use.
Equipment may not be removed from the property.
Property Care
Please treat rooms, furnishings, equipment, gardens, and shared areas with care.
Do not move furniture, mattresses, or other furnishings between accommodations.
Please report damage, maintenance issues, or accidents promptly.
Guests may be charged for actual damage, missing items, or cleaning substantially beyond normal housekeeping.
Parking
Please park only in the designated parking area for your accommodation or as directed by staff.
Keep roads, entrances, and emergency access areas clear.
Do not leave vehicles running unnecessarily within the property.
Protecting the Oasis
Please respect the palms, gardens, river, wildlife, and other natural areas.
Do not cut, remove, damage, or disturb vegetation.
Do not feed or disturb wildlife.
Please place garbage and recyclables in the appropriate containers.
Do not dispose of food, trash, cigarette butts, chemicals, or other materials in the river or surrounding landscape.
Serious or Repeated Non-Compliance
Guests are expected to follow these House Rules and reasonable instructions from Ignacio Springs staff.
Serious or repeated violations—including unsafe behavior, unauthorized parties or guests, excessive disturbance, property damage, or unlawful activity—may result in the guest being required to leave the property.
Charges may also apply for documented damage, missing property, unauthorized occupancy, or excessive cleaning.
I would not put “termination of stay without refund” here as an automatic consequence. We can handle the refund consequence much more carefully in the Terms & Conditions, where we can define when you are entitled to terminate a stay and what happens to prepaid amounts.
Breakfast & Dinner
Breakfast is included and served from 7:00 AM to 9:30 AM. Guests may come to the communal table at any time during those hours.
Family-style dinner is available by request. Please let us know by 2:00 PM if you would like to join us that evening.
Please advise us in advance of dietary restrictions or allergies.